Refund policy
Trunkside Return & 30-Day Fit Guarantee Policy
We want you to feel confident that your Trunkside mattress is right for your Model Y.
30-Day Fit Guarantee
Your Trunkside mattress is covered by our 30-Day Fit Guarantee from the date of delivery.
If the mattress does not fit a compatible Tesla Model Y as described on our product page, contact us within 30 days of delivery. Once the fit issue is confirmed, we will provide return instructions and cover the return shipping cost.
To help us resolve fit-related issues, we may ask for your vehicle model/year and photos showing the mattress installed in your Model Y.
Standard Returns
If your mattress fits as described but you decide you no longer want it, you may request a return within 30 days of delivery.
To be eligible for a standard return, the product must be in good condition and include the original accessories and components supplied with your order.
For change-of-mind returns, the customer is responsible for return shipping costs.
Please contact us before sending any product back. Returns sent without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible with your order number and photos or video showing the issue.
If the issue is confirmed, Trunkside will arrange an appropriate replacement, refund, or return at no additional shipping cost to you.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund.
Original shipping charges, if any, are non-refundable unless the return is due to a confirmed fit issue, damaged or defective product, incorrect item, or an error on our part.
Non-Returnable Items
Items that have been damaged through misuse, improper handling, unauthorized modification, or normal wear and tear are not eligible for return under this policy.
How to Start a Return
To request a return or make a claim under the 30-Day Fit Guarantee, please contact us through our Contact Us page and include:
- Your order number
- The reason for your return
- Photos or video when relevant
Please do not send your order back before receiving return instructions from us.